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Comment by reverend_gonzo | Hacker News Reader

For what its worth, even the customer is getting annoyed. I've had multiple cases where a a driver stole my food or mixed up orders. Sure, the company will fix it and refund you, but you're hungry now.

I now only order from places that have in-house delivery drivers, or I go pick it up myself.

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That's what got us to stop, too: a few years back we stopped using e.g. GrubHub and Eat24 because they were not only really late (over an hour and, memorably, once never showing) but lied about it blaming the restaurant, not knowing that I'd called them first and confirmed that our order had been ready as scheduled. They tried to offer credit on a future order until I told them my next call was going to be the credit card company.

The same happens with the delivery companies here in the UK like Deliveroo, Just Eat and Uber Eats.

That is not a mistake or technical error either, someone intentionally wrote code to do "if no driver is assigned for > 5 mins, pretend like it is and update the web UI to say the driver is there".

I wrote about my experiences with these services (relying on them daily as I can't be bothered to cook) in another comment: https://news.ycombinator.com/item?id=23096601

Hey, I just want to say Thanks for leaving the link to your comment. You didn't replicate the comment, and you didn't force me to go through your history to find the comment. That's really nice of you! Thank you.

>mixed up orders. Sure, the company will fix it and refund you, but you're hungry now.

I'm not terribly picky, so I am ok with the free meal with the promise of another.

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