Note the tweet credited as inspiration: https://twitter.com/MBeugnet/status/1253622755049734150
They're strongly incentivized by the nature of their work to defend the product - but yes, when it comes to claims about data integrity, stretching and distorting the truth will come back and bite you.
We all make mistakes, so it's better not to villify understandable miscommunications like this, as long as apologies and corrections for any disruption and cost caused can be made.