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> no reason to respond.

Sure maybe from a purely cynical profit-motivated standpoint. Even then there's the risk of pissing off your users.

the depressing reality is that most users who are pissed off still don't take their business elsewhere. There are few other choices for similar products that work as well.

there is of course the good old Yahoo!

Google lost me as a customer. That’s frankly meaningless on it’s own, but add up everyone making the same choice and it can quickly become meaningful.

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