Agreed. I've done a few real estate transactions using different agents. Bottomline -

1. There is no such thing as building relationship with agents and clients. It's purely a transactional encounter. 2. As you pointed out, the incentives are misaligned between Buyers/Sellers and their agents. Agents just want the deal done asap, add it to their resume, and move on. 3. Most agents are passive aggressive and dislike most of their clients except for the ones who don't have a clue and blindly trust their agents. 4. I really hope RE moves on to a more structured, online marketplace with consumer protection laws as a safetynet.