If you don't know what is going on, then why on earth would you risk so much money?
IB fucked up, no doubt, but these idiots are trading shit they know nothing about.
Don't trade on margin.
IB fucked up, no doubt, but these idiots are trading shit they know nothing about.
Don't trade on margin.
It's not reasonable for them to expect to deal with a platform that misrepresents the state of the market and executes trades at a non-market price, as was happening here. (It was telling them the oil futures still had a positive price when it was negative, and making them pay on that basis.)
Is it? Isn't this the entire reason risk management departments exist?
Effectively the broker lied to them about how leveraged they were.