I don't think you can make excuses for UberEats or whatever. Food delivery is not a new problem. I have been ordering pizza and Chinese food for more than 2 decades. It is very rare when we received cold pizza. And most of the time when it happened resturants proactively refunded us or gave coupons for another time.

It is kind of amazing how many times UberEats, GrubHub, etc deliver cold food. Not just for me but vast majority of my friends report same thing.

As a consumer, I rather get refund so bad companies can go bankrupt before becoming too big to fail.