I think that someone in your position could shift a dial a few degrees. And the resulting consequences, compounded over time, would be absolutely staggering. I'm guessing you did shift a few dials while working there, and probably in a good direction.

It seems like you are painting a picture where Amazon was destined from the beginning to be dealing with the issues it is now. Were there no other possible futures? Were there not individuals who had a massive impact?

I'm related to someone who runs very fairly large warehousing operations across north america. His decisions have certainly been influenced by employees. Hell, I think I've changed his mind on an issue or two over dinner conversations.