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Does anyone know what percentage of the call centers are not actual employees but contractors? The contractors are usually demand based, therefore "invisible" in these stats.

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A lot of tech companies have relied on BPO (business process outsourcing) like TaskUs for call center workers.

They try to take on fresh college graduates as employees in the Philippines for about $400/salary + benefits and try to resell them to companies as outsourced talent for about $1800/month.

College graduates? For call centres?

They can't all work at Starbucks :D

I know a few people who work over at airbnb, they are very generous with who they call an employee. Unless things have changed in the past year or so security guards and food staff(people who make meals onsite) are all full fledged employees who I assume get stock, I think this is awesome as a lot of these folks come from low income backgrounds and having full insurance and a extra bit of cash via salary and stock options goes a long way towards improving their lives.

Things have changed (unless they changed back). Food hasn’t been in house for nearly two years. Only a small portion of customer support are direct employees. Most physical security was outsourced too.

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