Much more likely that a ) engineering doesn't want to touch it ( for obvious reasons so b) sales/sales support maintains this in Excel or worse...
Engineering != programming. People forget that choosing not to code is also an option.
• replacing our Wordpress blog with something custom written, including building our own database migrator (you could manually data entry our few blog posts by copy and paste)
• Replace our Google Sheets based asset tracking with an overengineered backend. The frontend was never built due to a lack of FE and design resources and everyone continued to use Google Sheets.
• choose to delete some old sections of our app that still used jQuery, angering vocal customers.
This is primarily (imho) because most companies (whether SaaS or other) start their CRM journey with the basics and only end up with some sort of CPQ or quote to cash at a later stage.