Show HN: Connect customer feedback to your roadmap
prodcamp.com
prodcamp.com
I’ve been in the situation when you, as a software vendor you’re being swamped with tons of customer feedback on your products and you don’t have an effective yet efficient system to process it, keep track of it, and also being able to close the feedback loop.
I didn’t find anything that would help us with that and I stated thinking on how that product would look like. I’ve been nurturing this idea for about a year. Then I found my cofounder and CTO and the work began.
We’ve been building a service that helps SaaS business to collect multi channel customer feedback and have a single place to process it. Once processed, it could be attaches to features or ideas inside the system.
A significant channel for feedback can be your public roadmap that will also demonstrate your progress to your prospects and your customer base
If you use CRM and Development tools like Salesforce and Jira, it can show you features’ worth based on the ACV from CRM for the account, a contact of which has shared their feedback.
When you’re ready to publish a release with a new feature, you can can notify every contract that has requested it.
While conducting user research and collecting feedback we realized that we see a strong demand from larger companies than we initially thought.
We hope that we can help product organizations focus on the actual work and companies to save resources on building things nobody wants.
We’ve received support from this community before and thanks to you feedback we’ve been able to work on this project. At this time any feedback is very welcome and if you would like to use our service we’ll make it free for you (upd: not the free plan of course).
Did you build all this (including integrations) as an MVP before launching it?
Just curious.
Edit: Ah, never-mind I can see from your own backlog that you launched with a smaller MVP. Also nice!
Collect multi-channel feedbackS In-app, Website, Interview, Emails We make it easy.
Overall this looks pretty cool! I'm excited to test it out for my team while we're bootstrapping through the next few months.
One other awkward sentence I wanted to let you know of: "Products your customers gonna love are now built and shipped faster" sounds like you meant it to say something like "Products your customers are going to love..." You could still say "gonna" if you like how that sounds, but sounds a little more natural with the verb "are" in front.
On a side note, it was a spontaneous decision to post here and now we realize that our website overpromised on what we offer right now. We've updated the site to set expectations right, and that at this point we're looking more for users and feedback than customers.
I'll follow up once you sign up. Thanks, Anton
1) I was not able to point it to my custom domain on the free plan, despite the pricing tab mentioning it should be possible.
2) The public page design (where my users should enter and vote features) looks very ugly. It is the public face of your product, you should likely focus on its design, especially considering the high return value for the time invested in it (being it just one page).
Keep Pushing
Tip: I almost closed the site after seeing the hero image because it has the elements of an issue-tracker or scrum board ("X% done with sprint"). It wasn't until I clicked "Our Roadmap" that I saw this is actually what I was looking for.
General question — what I really need is a tool like this that supports Microsoft SSO, so I can expose the roadmap and ideas pages to all internal staff. That way they can track their feature idea and see it in context.