Well done for getting your project out there ! I'm sure its great. I've commented on this in the past. This is what I want from my "ticketing-software":

-I don't want 100 ways todo things or configure a ticketing tool...

-Sell me the BEST "Software Development PROCESS" with a tool.

-Don't give me a "Great Ticketing-System" !

I want to know what is the fastest, best process to develop software and track it.

All of "these ticketing software" starts with "track , manage , assign tickets" but leave the process up to you... I want to buy an EXPERT PROCESS not a REALLY GREAT TICKET TOOL with x10 options.

I always use the example of the "ultra high-end amplifiers" they don't come with a "Tone-Control" because these companies are THE BEST... my ears can never be better than their in-house "mozart-prodigy-tuning-expert".

Why would I soil my ears by thinking I can better adjust the "tone" of the amplifier that cost $500k :/ I'm buy FANTASTIC SOUND... not a great amplifier with 100 ways to get good sound.

Sorry rant over.. So... Sell me a GREAT SOFTWARE PROCESS - if it comes with software and a ticketing system... so be it. But make sure the software supports the process and I don't want to configure anything but user accounts :)

Sorry for all the caps... don't flame me :)