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As a fellow bootstrapped founder, you don't have to worry about drowning in support requests. Simply offer two pricing models, a $10-20/month without support (just work once on a good FAQ that answers the majority of questions), and a bigger $49-$69/month plan that comes with email support. Just because you're offering email support does not mean you're going to get lots of emails, you will be surprised how much a good FAQ reduces support emails.

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Great point! I've dealt with customer support for a SaaS in the past and a good FAQ definitely helps.

I think I placed too much emphasis on the pain of dealing with support in my article. The other motivation was really just that, having thought about pricing, the whole idea of charging more and dealing with support less sounds more appealing than the opposite, and given that I could elect to follow a path that leads to that with little latent cost incurred, why not do it?

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