NYT is notoriously the worst at customer service and account handling. I tried to get a previous invoice from them previously and after 1 week of calling customer support and being passed around, I still wasn't able to get it.
1 month later, still no refund. Account is still scheduled to be auto-renewed, talk to CS and they're basically ignoring me at this point (I'm using text messaging support on a secondary number), so I issue a chargeback with my credit card...
1 month later, I get a refund, no email, no text message explaining the delay and now I have to deal with that or else they'll probably put my account in collections. /facepalm
I mean great if there are legal requirements for invoices, but who enforces them, how likely is enforcement, and what’s the end result for a US-based company with no physical presence in The Netherlands?
Being in the UK, we tend to work on a system where things are taken in context and you can defend such decisions. Maybe other tax regimes are more restrictive, but the British way is always that you can have a debate with authorities and usually they will see sense in your reasoning if you're not trying to defraud them.
If they want to claim the expense they can find a competing company who issues an invoice.
https://twitter.com/i/status/1192182812121583617 The actual tweets probably explain it better than I (and the parent comment) can.
Since this predates threads, I can’t find all the tweets but this is one of them:
If you use US companies for services in a European business, you are almost certainly going to have invoices every month that don't meet EU regulations at all and you just have to make it work.