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I actually got to hand that one to them in a positive way. I had a Pixel XL and now a Pixel 2XL, and the support is amazing for me. I've received two times a new Pixel 2XL over time (okay, not good that it broke) and that support was really good. I also have the Pixel Buds 1st gen, and there the support is also great.

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I think he is talking about the tablet "Pixel C" and not the phones.

Owner of a Pixel C myself for the price it was a superb product, it is really a shame they've stopped following android updates. Still digging smalls features like the magnets to put it almost anywhere is the kitchen, or battery status check with a tap on the back...

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