I have never heard of a plumber, dentist or electrician apologizing for anything - unless you count court orders...
So the analogous question would be whether someone who has worked as a plumber has ever heard a coworker plumber apologize for messing up a job. I'm hoping the answer to that is yes. A plumber apologizing directly to a customer would be more analogous to a company making a public announcement about a bug, which is a different issue than how responsibility is determined within a team.
Maybe there's a reason you rarely hear one category apologizing and hear the other category coming up with excuses.
Failed you? This sounds either very entitled or sensational. Has software caused you major grief in any way financial or the loss of limbs or loved ones? While this happens, very few people are affected by bugs in such a way, at least confirmed.
Many people have been significantly affected by software bugs. Therac-25[1] is one I constantly remind myself of; it killed 5 people. Here's a list for further reading: https://en.wikipedia.org/wiki/List_of_software_bugs
I'm not sure what your definition of "very few people" is but we'd all do well to aim for 0 adversely-affected people as a result from using software we write.
> I'm not sure what your definition of "very few people"
I think my definition is about the same as every accepted definition of "very few", the number of people affected by such bugs falls within this definition, considering how many users software has.
> Many people have been significantly affected by software bugs. Therac-25[1] is one I constantly remind myself of; it killed 5 people.
5 does not fit the definition many in anyone's book.
Well, IIRC, there's Watership Down, a literal book, but I assume you meant that figuratively.
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>I was asking OP if he was personally affected
So 5 people dead is insignificant, but a single person, adversely affected, is cause for concern?