> If true, Amazon is selling a service that isn't robust or flexible enough for such a season.
Nobody in that area is robust enough for a once in a century pandemic.
Nobody in that area is robust enough for a once in a century pandemic.
What makes things different about COVID-19 is how people are responding to it in the hope of saving vast numbers of lives.
We are still in the early days of this pandemic. The history of COVID-19 is still being written. No one knows how long we're in for or what the final death count will be.
The only recourse we have to reduce R is stay the hell away from each other. No business really plans on that.
Under the circumstances there’s probably no legal obstacle to them doing so. A pandemic looks, walks and quacks like force majeure.
So you're saying their deal is "pay us $120/year but we make no commitment to provide anything in exchange?"
Now that’s kind of different from the PR fallout. Amazon is risking a mass walkout of their customers over this; it just depends on whether or not customers see this as a reasonable response to a crazy circumstance, or a greedy move on Amazon’s part to maintain profitability over their commitments to customers.
I was under the impression that one party cannot unilaterally modify the terms of a contract without offering consideration to the other party, and the consideration can't be "we will continue to perform according to the terms of the contract".
For a "customer obsession strategy," this one should hurt their bottom line, either with cancellation of prime subscriptions or lost sales. I am not saying amazon should be penalized or taken to court. This is just the biggest vulnerability I have seen out of the Amazon machine, and I think its very interesting.
Because of this, I very much doubt that Amazon will mind losing money on Prime member shipping during this pandemic. I wouldn't be shocked if some of the current management made noises in that direction and that was part of what got Jeff to take the reins again.
In today’s plight, it’s the sheer scale of money Amazon might lose fulfilling its backlog of orders, and potentially why its delaying shipping with the “essential items” reasoning, that’s of particular interest.