I was just reading through the 'how the app keeps me safe' section. Not trying to be dour, but things like this tend to attract, trolls to put it nicely, if your service expands, you're likely to have some fairly nasty people with plenty of time and ingenuity on their side, who see your service as an opportunity to fuck with people, to put it nicely.

>We moderate the content and provide easy-to-use reporting tools.

This requires exponentially larger numbers of staff as the service grows.

>We use spam and bad word filters.

Easy to get creative around. It's pretty easy to say fairly awful things without using bad words.

>We timeout or ban users who repeatedly or flagrantly break our rules.

Easy to circumvent by changing IP'S, or if you ban by IPS, by abusing multiple accounts.

>Personally identifying information is banned from any messages.

Falls under the above issues.

>All new users agree to community expectations.

Doesn't stop people who don't care.

(Soon) If the app notices that somebody is writing about concerning topics like self-harm, it will privately and proactively offer resources from professionals.

Not really applicable to my worries.

I like the idea of your service, the internet can always use more things dedicated to just being nice, but I also know human nature and unfortunately, there's people who look at things like that as a challenge to be as horrible as possible cor no real reason other than they like being assholes.

Just to make a suggestion, some kind of shadow banning system, similar to hn could be effective here. Having been on the dark side of the shadow bans, they really do keep undesirable things at bay and do tend to be hard to notice for a while. Allowing trolls and assholes to believe they're interacting, while having their posts be invisible to the rest of users could at least help curb repeated account creation and such.