Ask HN: Why is Evernote unable to make a good product?

I've been using Evernote for many years, and the user experience honestly never felt good. To this day Evernote is still clunky and sluggish, and I can't get used to how the notes and notebooks are organized. The "New note" button feels completely out of space.

Also, at one point not so long ago, the search function just stopped working. I had to go to a secret menu and request re-indexing. I was legit freaking out I had lost my notes.

All these years I've been giving Evernote a second chance, but the product just never improves.

Can anyone give some insight on what's happening inside this company? What kind of legacy code or management burden are they carrying?