This highlights a problem we should have addressed long ago - engineer a method to reliably educate old people about using modern computers so they could develop the same kind of intuitive understanding we have.
That would be good, but it seems to take kids a few years to learn the ropes. I don't feel like older people have the patience or peer pressure.
Would love to be proved wrong, though. I would have paid money to make that problem go away when I had it with Skype.
User education does seem like a good solution to most of the problems being discussed, but that's certainly not a trivial thing to do, and I'm not 100% convinced that it can be fully solved. Learning to use a computer (well) is a decent amount of work.