When will companies learn that cheap development labor always ends up being more expensive than starting with quality? This same story has been playing out over and over for decades.
My director offered to toss some offshore resources my way to help. Bluntly told him: I think I have 3 months work ahead of me. Give me offshore resources, it'll more likely be a 9-12 months, because by the time ive described the problem in sufficient detail, I could have just done the work. Instead, id have to review a broken "solution" that doesnt work, probably makes things worse.
Offshore is fine when you need grunt work, pounding out CRUD interfaces or already having a detailed spec. But, offshore doesnt work when you're flying by the seat of your pants.
Most of the big ossues I jad durong that release werent even my own. A few I remember: an x86/x64 inline ASM bug, use of an uninitialized variable in a DB lib that led to random failures dealing with NULLs, an overflow in a 3rd party datetime lib and ABI mismatch because of wrong datatypes used in an OSS ODBC wrapper that worked in 32-bit, but failed horribly on 64-bit.
None of the offshore talent I worked with at the time could have identified, let alone fix those issues. Several of those took reading the actual generated assembler to see what is going on. I dont write much x86/64, but I can read enough to know when shits going to hell.
The 2 big agencies I delt with were Salient and Accenture. I could work with Salient, most of their asserts were Indian and spoke English. Our Accenture resources were all Chinese. It was a pain in the ass because none of our engineering resources spoke or read/wrote English. Everything had to go both ways through a translator. Something was always lost in the translation. We ended up eating the contract and backing out with Accenture.
My partner works at a startup with a very simple CRUD project. They outsourced one of the early sections of that UI. Even in such a simple case, integrating that component has been a huge time-sink and maintaining it is basically out of the question. They're working on a plan to rebuild it, as so often happens with these things.
Fire-and-forget software simply doesn't work.
Brooks’s Law in action. Mythical Man-Month should be required reading for all developers and managers.
Within 6 months the new head was gone, the legacy code hadn’t been up kept and no new products had made full releases (of a planned 4-5). I did some maintenance and rewriting/launching one of the products I had originally started on as the only dev until they could hire someone else, but it did cost them 3x what they were previously paying me.
Another good reason to have remote support in Asia is it's a different time zone. Not for Australia obviously, but that's a harmless thing for a US company to do.
South East Asia’s a big place, and outside of some of the Philippines, Malaysia, and Singapore, English is bad.