On the Engineering of SaaS

Upvoted, but the author cites his own book in his blog post, which I read. I would just have to say, stay away from that book. It is vacuous. It gave a few decent recommendations, but the title was misleading and it was very verbose.

I remember telling Theo's brother my review at an NYPHP post-meeting bar gathering. The look on his face was classic. Like he tasted bitter beer.

Spot on. We run SaaS and it's been a fascinating learning experience.

This excerpt captures a lot of the tension perfectly:

"As a simple analogy, if you sell a user a diesel generator, they will expect it to need maintenance, needs refueling and have the occasional service issue. Sell them electrical service and watch them come with pitchforks demanding refunds if you have an outage of any sort."