Think through this situation — 90,000 schools suddenly using Zoom, children doing their classes. What is most important: option 1) it just works option 2) it’s 100% secure
Imagine you were a member of Zoom's team, would you not be justified in feeling proud right now?
It has nothing to do with scaling. The problem is the numerous anti-privacy and anti-safety measures that they actively partook in. Those were no "features missed out" due to rapid development. Those were anti-user features purposefully developed in. This is what people are complaining about; and this is what the zoom manifesto is shamefully trying to brush off as if they were related to rapid development or to rapid scaling. If I was a member of the zoom team (who hadn't actively participated in these features), I would be extremely ashamed of my company for spoiling our success with these damaging practices.