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Comment by rossjudson | Hacker News Reader

I understand what you're saying, but it can be frustrating at times.

"I got a counterfeit product on Amazon, therefore I won't trust AWS".

Yeah that's legitimate. "Amazon doesn't care enough to make sure counterfeits are struck down, continuing to put people at risk. Why wouldn't that corporate culture and lack of concern for the well being of the customer transfer over to AWS? What if I'm hosting with someone that'll leave big security holes or oversell capabilities just to drive sales at the expense of quality?"

Trust is trust, and if amazon can't be trusted to behave well in one context, over time, that erodes people's trust in the platform to behave well in other contexts. Thats what's going on with Google - they killed reader, and it's the same company, why are we magically expecting different behavior in cloud?

It might not be warranted, but that's irrelevant. Trust is earned, and Google isn't entitled to it, they have to earn it. Doesn't matter how they lost it, market forces are market forces, they need to get it back

I think that doesn't weight as much in people's opinion because the counterfeit problem only came uo in the last couple years. AWS hat already a good reputation by then.

Yep. Amazon search has built that trust of Amazon (although plenty of retail companies refuse to use AWS because of the retail competition). But there was a time when Google was universally the coolest company in the room - and I'd be interested to see how deep the trust well goes with amazon. The one thing with amazon you can trust is that they want to make money, and cloud makes them money, so they're at least not gonna pull the plug on you.

> "I got a counterfeit product on Amazon, therefore I won't trust AWS".

This is actually a good argument. I can easily imagine that this could become a problem for Amazon in the future.

It's not just "I bought a counterfeit item on Amazon".. But instead:

"Amazon continues to allow counterfeits to pervade. I cannot trust them with anything important."

This was an issue - SES email deliverability out of Amazon was poor for a while before they got their head straight around supporting spammers. Haven't kept up, but it may still be lower than folks paying more attention despite amazon's size and skill.

Sure, but when I got a counterfeit product on amazon I called them and got it fixed quickly and relatively painlessly.

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