Creator here. As we mentioned in the website HelpNinja was created for small businesses that need a simple helpdesk system with affordable pricing.
Most of the current helpdesk software available out in the market started as simple but then it gets bloated along the way to serve bigger customers or they add too many features and increase the cost.
We felt there was a need for a help desk that stays simple and has the same affordable pricing focussed on small businesses that don’t have too much funding.
Our promise HelpNinja will stay as a simple helpdesk and with the same $15/user/month pricing for life.