you pay a month in advance
COVID-19 requires spending time and effort on lots of things.
Everything has an opportunity cost.
Spend time and attention on things that matter.
Doesn’t seem that often or that excessive.
> Spend time and attention on things that matter
Like what? Just because there’s a pandemic doesn’t mean every single person in this world suddenly has tons of important stuff to do.
Some people do. Most don’t. For most people, “things that matter” in the context of this pandemic doesn’t go beyond washing your hands and avoiding social contact.
What do you imagine the opportunity cost of a couple Netflix devs moving people to a cheaper plan to be? Millions of deaths? Ridiculous.
I also disagree that there's an uniform service quality problem, there really isn't. Such a blanket change is simply stupid.
Netflix runs on AWS and while they are paying a special rate they are still paying through the nose.
Netflix is operating at a loss, has a mountain of debt and it's most profitable when people maintain their yearly sub and binge 1 show ever 2-3 months basically the same way gyms make their money you pay for a year, go for 3 weeks in January a week before easter, few more weeks in late May - June and maybe then a bit after thanksgiving.
Also I asked Netflix chat if this will be applied in the UK they told me yes but also told me 2 interesting things.
1) It will not affect all customers all the time, 2) it's up to 25% bitrate cut.
I have a very strong suspicion that what Netflix is doing is basically a population wide A/B study on how reduction in bitrate will affect viewing habits during a time when people aren't likely to unsubscribe from their service.
This will be quite invaluable to Netflix especially if they'll will find out things like different countries and different user profiles may have different tolerances to lowered bitrates.
I don't care if people would think this is a tin foil hat conspiracy anyone who's thinking that Netflix would not have the data profiling how every user reacts to this change which could allow them to tweak bitrates on a per-user basis in the future hasn't seen any of their talks about just how they use viewer data to tailor their service.
edit I'm pretty confident I'm right: https://www.computerworld.com/article/3427839/ten-years-on--... , https://arstechnica.com/information-technology/2016/02/netfl...
I'm sure a law firm somewhere is already looking to form that "class" and rake in their % of a settlement, and I'm sure Netflix understands that and has factored it into their plans, so it's all a moot point except that at some point in the next 3-7 years you'll get a $5 service credit. Maybe.
Also, most contracts have a "force majeur" clause that would cover this sort of thing. And even if it didn't, if enough businesses start having to modify or breach service agreements in these ways through a world-wide crisis then governments will step in and legislate them out of liability. There won't be too much sympathy for the "victims" of Netflix either. Not from the public at large, especially those who lose friends or family to the pandemic, over someone's pixelated experience of End Game or The Office. I know people who are sick, one closely, and I don't know if they're going to survive. Suffering through SD quality (or worse!) isn't what I concern myself with at the moment.
The "Europe" qualifier seemed necessary as many people on here aren't in Europe.
You have a right to demand partial refunds for service outages. I once spent several hours of my life getting a <$5 credit from Comcast for a day-long outage.
They sent a tech over to install a new router and I enjoyed faster, uninterrupted service for the remainder of my tenancy, so I count it time well spent.