Ask HN: How do you handle cron mails?
We get a lot of automated events; the two biggest sources are our monitoring system, and failed cron jobs.
What do you guys use to store and manage such events?
Currently we have a ticket system (OTRS) that can be used by email, but it is approaching its capacity limits, and it's simply not designed for this task.
Ideally I'm looking for:
* A way to make events visible to anybody interested
* Some sort of deduplication: if a cron job sends an email every 5 minutes, there should be a way to deal with them all at once
* Some sort of triaging: a way to mark an event or stream of event as not important / dealt with / whatever, and only give me a few of events that haven't been triaged
* Escalation: some events must trigger alerting to the appropriate teams
I'm sure we're not unique in needing a way to deal with this, but my searches haven't turned up a ready solution for this.