>> processed by their bureaucracy

That is the issue here. They completely ignored it until people were dying in the hallways of hospitals and then implemented a draconian policy.

And now they're locking up anyone who criticizes them. See this article about "Gratitude education", a term that tops Orwell in its dystopian implications:

https://www.theguardian.com/world/2020/mar/09/gratitude-educ...