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Update went fine on an unbranded HTC Trophy for me, although having to deal with the Zune software is a minus.

Really? To me the Zune software is about 8 steps beyond iTunes.

The UI is great, lots of nice touches, looks modern, it's fast. I can drag music and such to my phone even if I'm using someone else's Zune software.

I find both of their UIs arbitrary and confusing, but at least Zune is prettier, I guess.

Is there any such thing as a non-arbitrary UI?

Fair point. I guess arbitrariness is like intuitiveness - it describes an individual's experience more than any objective characteristic of the software.

If you like it, it is not arbitrary ;)

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