One of the things I was really mad about Netflix was the fact they stopped publishing their list of most viewed instant play movies as far as I can tell because customer's were using it too much.

Same with the "New Release" DVD page, which is now hidden but still accessible. Again, customers were using it too much. That one I could somewhat understand as it caused contention for physical DVDs, but the solution seems to be buy more DVDs, don't hide a useful feature.

If Amazon's selection improves, I will be the first to cancel the Netflix subscription and I truly believe Netflix will be in trouble. They just aren't anywhere near as customer focused as Amazon.