If you have a large enough problem space that you have the capacity to develop a 'bench' of people to tackle deep analysis, you probably should do so, rather than relying entirely solely on tools to tell you what's going on. It's not enough to know how to do something, you have to have done it routinely enough that when it really matters you don't treat it like a rehearsal.
> How large is the target market of Intel purchasers that are large enough and performance sensitive enough that it's profitable to micro-optimize assembly
I'd like to think if a large customer picked up the phone and called Intel and asked why the new processors they got are slower than the old ones, that asking that they send someone to take a look at it would not be outside of the realm of reasonable requests. But not being in a position to buy millions of dollars worth of gear from Intel so I'll have to wait for someone to tell me what happened.
If they bother to send someone out, that person would probably like to have - or even insist on - some decent tools. Reliable and informative, if not necessarily friendly enough for consumers.
I wonder to what extent Intel's tools prevent such customer visits, versus being made to give small and medium sized customer a feeling that they have some secret weapon using Intel, rather than the reality of one. A pretty collar for the pig to wear to the Fair.