What CRM is currently most popular among YC companies? | Hacker News Reader

What CRM is currently most popular among YC companies?

16 pointsIvanSologub9 comments

An interesting question was raised in our slack chat. I would also like to know the answer to it.

"Hi guys! I have one question, which CRM is currently most popular among YC companies? or is there any YC company that provides CRM which is really cool?"

You can answer it here or in our slack chat: http://bit.ly/StartupCommunity2020

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Pipedrive for sales. Asana/base camp for pm. Notion /bookstack for knowledge management.

Using text files after trying multiple CRMs and quitting in anger. It's faster the low tech way. Also, lots of our comms are on linkedin which doesn't really integrate well with any CRM.

A MySql database exposed to Microsoft Access over linked tables?

We use an in-house one

Having done a Salesforce integration, I imagine that rolling your own would be a lot easier than working with the Salesforce API.

Why do you say that? I don’t disagree, just wondering what challenges y’all encountered.

It's not my favorite integration with but you're seriously underestimating the amount of work that goes into a CRM.

I was well aware of the problems that the company owners were trying to solve with Salesforce. I don't need to replicate the whole application.

It might be better now, but from my limited experience it seemed like Salesforce had a "native" way of customizing, a "shorthand" way for customizing and a "salesforce new" way of doing things. And the methods of customizing didnt really do well together, so for doing some automation the "native" way was recommended, but then when you wanted to update the UI to reflect that in the new way, it didnt work with the native solutions making it a whole ridiculous mess to work with over time. Very hard to keep track of what custom code was active and did what. On top of that a lot of the functionality doesnt/didnt work with their new UI so you had to switch between new and old all the time depending on what you were doing. The biggest issue is that Salesforce "can" do everything, so you often try to cram to much functionality requests into salesforce, bloating it yourself and making each new thing you add increasingly difficult to maintain. We were a small business with 15 users ,and I estimate I used close to 1000 hours customizing and setting it up, and in the end of the day we just couldnt get it like we wanted. Took ages before they supported descent email integration, sales funnels were a mess most of the time and only worked on certain objects etc. If we hired a good developer I think he would be able to set up a custom crm with our spesific demands in the same time we fiddled with salesforce. The cost to hire Salesforce Professionals to set up and customize it to your needs is astronomical, I guess for companies with 100 or less users its not worth it with salesforce unless the out of box product fits perfect (which it doesnt).

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