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I wonder what they would say if you asked:

"Why do you want to put me in contact with customers?"

It doesn't seem like a VC would cold call just to connect some rando startup with a customer for no apparent reason.

Granted a more casual meeting about something else it might make sense "Hey I know a guy who wants a thing you have." but a cold call like that seems strange.

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That part is not as weird as it seems. It's not unheard of for VCs who are looking to maintain a relationship with a startup to provide an introduction even before investing as a gesture of good faith. Also, to clarify, the call was just a regular VC chat, the customer intro came later.

Granted that's usually the case when there's a competitive fundraising round that's coming up but it still not completely crazy.

I wonder how detailed the questions have to be to be useful.

Also, if the person in their network they're offering the introduction to is actually a prospective customer, it's a useful way for them to validate a startup's value proposition to the end user.

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