It's one thing you imagine a business should be run in an utopian world where people respond to surveys and know exactly what they need to solve their issues (Henry Ford said it perfectly "If I had asked people what they wanted, they would have said faster horses") and another thing how it works in real world.
> Yes exactly - companies were in business just fine for over a century and they didn't have analytics, why should it suddenly be required?
This is a very ignorant response so I assume all your answers are the same.
> As far as I'm concerned online marketing is cancer.
I think you meant "advertising"... if yes, in some cases you're right.