I’m the founder of a startup that recently subscribed to Gripeless (https://usegripeless.com). If you look at the Show HN thread and the other threads about Gripeless floating around the internet, you’ll see a lot of commenters saying “this is too expensive”, “I don’t see anyone buying this” or something along those lines. I was skeptical too, but we tried it on the production site anyways, since the integration took less than 10 minutes.
Turns out it’s more than paid for itself in the first month. We immediately caught 3 important issues and fixed them. I thought the value-add would stop here: our startup gained an unquantifiable amount of value (a la fixing bugs we would never catch otherwise). But it turns out there was a hidden treasure even more valuable and concrete. I personally reached out to the 3 users who submitted a Gripe, letting them know we were fixing their issue right away and asking if they wanted to hop on a phone call sometime. This effectively onboarded all 3 of them. I feel confident that Gripeless is going to continue to drive much more revenue than it costs.
That experience has led me to be less apprehensive about spending cash on additional tools. I’m not going to sign up for 28 of them, but I am more opening to trying them out and quickly cutting them if they don’t work.