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Comment by charrondev | Hacker News Reader

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charrondev·

It’s quite unfortunate. I’m hoping the post some kind of RCA/analysis.

I know I would if we had a month with only 2 9s of uptime.

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they're doing the usual corporate status page uptime lying:

https://i.imgur.com/vy7onDT.png https://www.githubstatus.com/uptime

I hope they catch up with this. If you guarantee SLA than you need to be honest with it or guarantee less.

looking again, the reporting under 'API Requests' downtime seems accurate but none of the earlier outages report downtime under 'Git Operations', which were also broken.

didn't notice there was a selector for which type of downtime on that page that didn't default to all.

I don't get it. Their own incidents tab on the same site shows four incidents this month: https://www.githubstatus.com/history

I'm not sure how that results in 99.98% uptime on the other tab.

turns out it's bad/misleading UI, there's a dropdown for which type of downtime which defaults to 'GIT Operations'

Ah, got it. It's still incorrect though. With the incident a couple days ago, I couldn't `git push` for a couple hours.

Yeah, this is just the poor UI of their provider, Atlassian Statuspage.

Check the dropdown. Select for example "Issues, PR, Projects". Shows 4 days of issues in feb.

% uptime is a terrible metric. Begin down for an hour in the middle of the day is only .14% downtime for the month but is typically regarded as a big deal. If it happened every single workday you're still looking at 97% uptime! Sounds wonderful, right? Just work around it for an hour per day!

Number of outages and duration total are much better metrics.

There should be enough pixels for each minute of a day.

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