> Your outage was a DNS outage, not a registrar outage. If you still had control of the domain you could update your name servers to another provider, import your backed up records and get the site back online without talking to CloudFlare.

I believe it was both.

If I have a registrar outage I'm hosed. If I don't have a registrar outage and do have a DNS outage I can recover with a little work. But in the only case I can recover my registrar was reliable, so why didn't I just have them do DNS as well?