This is the definition of quality:
>The definition of quality has to do with meeting or exceeding the expectations of the customer or the consumer. Therefore, if their expectations are not met, it’s a failure.
How is this a definition? It's a vague comparison. It tells me you don't really have clear definition in your own brain.
Take a look at the definition of system:
>A system is a whole that consists of parts each of which can affect its behavior or its properties. Each part of the system when it affects the system is dependent for its effect on some other part. In other words: The parts are interdependent.
Is this for real? What is a whole and what is a part? No rigor and it's all mumbo jumbo that's obvious. Yes a system can be made up of modules and yes things can be interdependent. How is this new and innovative? Thanks for telling me something everybody on the face of the earth already knows.
>The essential property of an automobile is that it can carry you from one place to another. No part of an automobile can do that.
Mind blown. Just kidding. If you take the wheel of the car and balance on top of it like a circus artist then walk the wheel will carry you from one place to another. Boom. Guess what a car is not a system because one of the "parts" works independently. I guess I just blew apart what this persons' definition of a system because a car is obviously a system but under the articles' flawed definition it is not.
>If we have a system of improvement that’s directed at improving the parts taken separately you can be absolutely sure that the performance of the whole will not be improved.
Have you heard of the term "bottleneck"? It's when one "component" of the "system" slows the overall system down.
>It’s a wrong concept of quality. Quality ought to contain a notion of value, not merely efficiency. That’s a difference between efficiency and effectiveness. Quality ought to be directed at effectiveness.
You know what? "Life is like a box of chocolates, you never know what you're gonna get." Clever right? Makes sense right? Two things most people miss when they read the quote above. First thing: it was said by someone who is mentally disabled. Second thing: The message is obvious. Life is spontaneous who doesn't know this? It's pointless wrapping this concept up in an analogy. Same with the "concept of quality" Quality ought to be directed at effectiveness? Who on the face of the earth isn't aware of this fact?
In conclusion, this is not a good way to think. If you want a good systematic way to analyze the world and "systems" the way to do it is to have a very clear notion about the difference between science, logic and intuition. Know the strength of each pillar and know the weaknesses.
The above article above is all just intuition with logical flaws due to lack of rigor or science to back up its points. Additionally, the main point is incredibly obvious.