To be fair, this is the CEO personally reaching out. I think that's beyond awesome.
Most tech startups know the influence HN has, and to respond to a top post with a mostly defensive stance (vs. the OP points actually having an impact on the decisions being made) is a smart move on the part of the CEO (I would probably do the same thing).
Just saying I wouldn’t have used the words “beyond awesome”.
I recommended stripe to a friend because a hn (ad?) That mentioned the documentation was great. He struggled and I couldn't help him without a deep dive.
To be fair, my WordPress website has no problem with stripe.
That is the exact idea why they receive a notification when you mention Stripe ;).
Ps. I didn't have any problems with Stripe also, documentation was top notch
;)