Once I worked in a department that had a crappy coffee maker. We got a new boss. First thing he did was get a really good coffee maker installed.
That boss left, new boss showed up, coffee maker left and an even worse one than the original was installed. No espresso! In SF!
In my experience having at least a VP who actually cares about the perk will vastly improve it. But most won’t care and will do whatever the default is.