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Comment by parthi | Hacker News Reader

This assumes you want to build a personal relationship with your customer. Think high value customers. You would want to provide a concierge like service in that case vs making it anonymous and distant

It's a Twilio/Slack integration, but it's actually a fair amount of work to get the nuance right. We handle calls, text campaigns, etc. We're also looking into a web based shared inbox for teams not in Slack

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Hi Parthi, It sounds like a helpful product you've built here. I think you're right that it works best for early startups that want to have a direct relationship with their early clients but find it impossible to manage as it scales. I just wanted to reach out since we came up in this thread. If you'd like to consider using our product at Signalwire, we'd be happy to help you switch over and test out our services. Feel free to email me directly if you're at all interested. We can help you with switching over and it's extremely easy to do. travis.stoliker@signalwire.com

Have you taken a look at SignalWire instead of Twilio? Syntax-compatible XML, less price gouging so might be able to help offset some of the costs to make these products even more affordably awesome.

Hi Startledmarmot, I happened to notice this post. I’m Travis Stoliker and I’m a VP at Signalwire. I don’t want to interrupt the thread but I wanted to give you my direct email so you can get a hold of me anytime. Travis.stoliker@signalwire.com. Thanks for the shout out on here. If you need any credit to try out our service if you haven’t already done so, just shoot me an email! If anyone else would like some credit just let me know. Take care.

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