Ditto. I cancelled a reservation because the "house rules" (which you can only see after reserving) were super shady and basically stopped short of admitting to being an illegal rental. I cancelled the reservation weeks before the stay, but because it was after the initial 48 hours of booking, I got screwed out of half the cost. Their support didn't give a damn either, despite me having used the site many times over the past half decade with no problems. They lost their way and I hope they crash and burn.