What does SEV stand for?
Other places may use similar terminology but OP is at FB.
She's not worked there for nearly 2 years now: https://rachelbythebay.com/w/2018/03/10/free/
the classification can be in terms of impact to the business. E.g. "P1" could be reserved for issues severe enough to prevent the business from functioning as a business. (E.g. the bank that cannot process customer transactions, the cdn that cannot distribute content)
P3 might mean some features of a service are broken and 1% of your customers are pissed but there is a workaround available or the features aren't really critical