Man I'm glad these threads pop up. Every so often Amazon starts to look tempting as a place to work, and I need threads like this to remind me that it sucks and isn't worth it.
Edit: That said, I don't think the negative media is sensationalist. I would absolutely believe that some people cried at their (door) desks. I would believe that people were verbally or emotionally abusive. Amazon operates in little pods, and if there's a bad leader organizing a set of pods, they can really turn the culture there toxic. I was lucky to have a fantastic set of leaders (shout outs to Builder Tools) who really supported their people. I've heard some first person accounts of orgs that were... not out of line with media accounts.