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Comment by cruzah | Hacker News Reader

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cruzah·

Here in Australia, the app has placed several phantom orders which I have paid for but did not actually order.

Have tried to contact McDonalds but they did not respond.

It was only 4 or 5 coffees so I deleted the app. Should've chased it harder but didn't have the time.

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Just give them a call, they credit you immediately. I had the same thing happen at Sydney International Airport a few months ago - I placed one order but it went through five times. It didn't show up on the app and didn't show up on their registers, but I was definitely billed for it.

A two-minute phone call and they refunded it all.

You may be able to create a dispute with your credit card company (or other payment processor)

In the US, there are a couple of locations where, at certain times of the day, the app will process your payment but the location will not receive the order. Later, the payment either reverses or doesn’t actually bill.

I assume it’s related to an equipment problem at these locations, since they’re also often cash-only after 2am, and possibly an address location since both insist they have a different address than what’s reported in the app.

My father has also had this issue, on his first order too. It's interesting since the application is used in various countries around the world too, it's just re-branded and given it's own unique app.

I wonder if it's just as garbage everywhere else

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