IMHO, Apple’s “crime” here is bad communication.
IMHO, Apple’s “crime” here is bad communication.
And battery replacement has been made to be as inconvenient as possible. 15 years ago, swapping the battery was a 15-second task that required no tools. Pull off the backing, pull out the battery, push in a new battery. Before Apple's response to bad press, it was $80 to have a battery swapped. Aftermarket kits were $30, so that is $50 on labor and markup. $50 to do what used to take 15 seconds by an untrained user.
This is a problem of Apple's making, by their design decisions.
The same can be said of SSD media. It's well-known that flash memory is under-provisioned to allow for inevitable degradation: Defective sectors are flagged and re-mapped. This so that your 500GB SSD still has 500GB in 5 years.
This can be applied to battery tech as well. However, that would require either thicker, heavier phones, or less run-time between charges.
I would say Apple's "crime" is producing hardware where one particular component has a well-known failure mode that makes the entire device virtually useless after 3 years of moderate to heavy use.