Our product has been so successful, I think, because people on the floor of the factories like using it. Our developers visit the sites, talk to users, and we take everything into account in the design of our UX.
I talk with a lot of our users and their biggest frustration is SAP. It's only available on particular work stations, you have to manually enter your forms from the paper ones (data entry in 2020 is still a job), and the interface is arcane and painful. When it doesn't work nobody knows how to fix it and it can lock down the release of millions of dollars worth of product. You can't get any reporting out of it without IT approval and it can take years and millions of dollars to get anything done with it.
Our stuff is mobile-first, easy to use, and we deployed it in months instead of years. We met resistance from our customers' IT departments who were irate that the factories weren't waiting for their SAP solution to roll out (it had been several years by the time we came into the picture). So, there's a big win there in UX alone.
We do more than UX but it's still such an important part of software.