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Comment by cx42net | Hacker News Reader

Thank you!

Indeed, losing emails is really bad. We do our best to avoid this and try to be very reactive when things go south, but it's not possible to guarantee you that we will never lose any emails (no one can).

We acquired the service back in 2017. At the time, it was ranking already well for "free email redirection" so we focused on that. The core service is still free, but we added a lot of features (and continue to do so) in the paid "premium" parts.

I hope I have answered your questions :)

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Ok sounds good :-). I just registered with https://forwardemail.net/ instead though. Because they are older which makes me trust them more - that they won't close shop next week. Although the UX of improvmx seems much better. Thanks for the reply.

I wonder how you found out that Forwardemail is older. You made me curious so I checked and from the whois details, Forwardemail was registered on 10/2017 whereas ImprovMX was registered on 08/2013.

We've acquired ImprovMX in 2017 and greatly improved the service (from a single DO droplet to multiple powerful servers to handle thousands of emails per hours).

It was guesstimate. It "looks" older and more indie whereas improvmx looks more startup-ish. It also increases trust that the code is open source.

Actually the forwarding doesn't seem to work so I may switch over to you guys :-).

That's interesting that you thought it was older, it's worth taking notes of this.

I agree that the open-source part is the USP for ForwardEmail that we haven't. The thing on our end is that we have already thought about opensourcing a few parts of our service, but if we don't do all, it doesn't matter to do partially.

So instead, we plan to have an audit from an external service to guarantee that what we say and offer is aligned with the respect of our users and privacy. That's the next step :)

For me it's all about trust; if you can somehow increase trust you'd win folks like me over.

E.g. saying "if we shut down we'll notify you one week prior".

That's a good point! I'll take note of that, thank you.

Yeah I remember visiting it before 2017. No offense, but before that it was a shady looking website. I tested it once and the drop rate was high, slow delivery time, etc.

Now its professional looking and I guess is an actual competitor to Mailgun. Glad youve turned it around.

Ahahah, none taken, that's why we redesigned it :)

Before changing their price, Mailgun was (my) target competitor, with the idea that if I can compete with them, we would be good as a company rather than a side project. Now, this seems more than possible with their new pricing!

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