Google photos allowed the wrong users to download videos

Apart from the bug and the problems it led to:

This is probably the most degrading email I've ever read. Why didn't they try to write something empathic?

They've sent private (potentially critical) documents to someone else and the only feeling they admit it might provoke is "inconvenience". And they apparently aren't even entirely sure whether it may provoke such feelings, given that they chose to write "we apologize for any inconveniences this may have caused".

That plus the classic not to apologize for failing to keep user data private but to apologize for a feeling of inconvenience this may have caused. As if the problem was caused by the user.

It's like a formal version of "Hey, looks like in the end, you made a huge mistake by trusting us, Google, with your data. anyway. inconvenience? Sorry that you feel this way."

I think I'd struggle to write a worse notification letter. Who usually writes those things?

This is tough, since this could kill careers, end families and destroy friendships, if the wrong photos where to end up in some public dump. It just requires one bad actor to know of this and abuse the service, trying to exfiltrate as many photos as possible and then run some ML face detection on the data set.

This mail is really shameful and lacks lots of information. If they have the log data, they should disclosure how many people got access to how many photos in which timeframe.

Google is really on a decline here.

See, the cloud NEVER loses your data - they even have decentral backups now! /s

Expect a large GDPR fine coming their way