Human beings have a natural tendency to wish to categorize things in a binary manner, and they deal exceptionally poorly with situations that feature an abundance of both good and bad. They feel compelled, really compelled, to decide to pay attention to only one of the two possibilities and to minimize the other so that the opinion of the matter can be held onto more tightly. I personally think this is a tendency of deep biological origin (down to the actual functioning of the brain level) and it is something we must guard ourselves from buying into.
Another large factor is simply number and breadth of people communicating online. Children, adolescents, and young adults are very active online now. They are learning social skills and as our society totally and utterly abandons them in this regard outside of the Internet, it is the only location in the world where they can even have the possibility of interacting with other people as equals. Beyond the bounds of the Internet, they are treated and spoken of very poorly by all segments of society, and they bring their bitterness over that with them online. Human society has problems, and our desire to hide those problems should be resisted in preference to wishing to see those problems solved. Talking about it, and attempting to find successful means of solving those problems without compulsion but with education should be an actively pursued goal, IMO.