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Maybe they should consider following Mozilla and just self-host their own instance of Riot.

A $5-$50/mo Linode + a tiny bit of ops overhead has to be less expensive than anything anyone else is charging (whether Facebook, Slack, Teams, etc.). Plus, then they at least have complete ownership / control of their data, which for an organization like CERN seems a little important...

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It says they already run their own internal Mattermost intance which does the same thing. Having run both MM and Riot for real users I can say that MM is the far more professional and well-designed of the two.

How long ago did you try Riot? It's changed a lot in the past year, and with their encryption changes coming in the next few weeks it should be even nicer.

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